COVID-19 update: 2021
For customers whose holidays have been impacted by lockdown.
The safety of our guests, owners and employees is of upmost importance to us. In light of this, and in line with latest government guidelines, we are contacting all customers whose holidays cannot go ahead as planned due to the government imposed lockdown. Each of those customers will have the option to transfer their holiday to dates later in the year or they can request a cash refund.
Choose a cash refund.
Alternatively, you may choose to obtain a cash refund of the amount paid previously for the affected holiday. Depending on your travel date, you will have either already received an email from us or you will receive an email with details on when and how you can request your refund
To give customers extra flexibility, we have changed the balance due date for bookings that take place this year, to just two weeks before their holiday is due to start.
Where can I find the latest guidance from the government?