COVID-19 update: as at 26th June 2020

For customers whose holidays have been impacted by lockdown.

The safety of our guests, owners and employees is of upmost importance to us. In light of this, and in line with latest government guidelines, we are contacting all customers whose holidays cannot go ahead as planned due to the government imposed lockdown. Each of those customers will have the option to transfer their holiday online with a voucher or they can request a cash refund.

Choose a cash refund.

Alternatively, you may choose to obtain a cash refund of the amount paid previously for the affected holiday. Depending on your travel date, you will have either already received an email from us or you will receive an email with details on when and how you can request your refund

For existing customers with travel dates from 4th July 2020

At present, there is no indication that holidays in England from 4th July 2020 cannot go ahead. If you decide to wait and your travel dates were to be affected by public health measures such that your accommodation cannot be provided, you would at that point have a number of options available to you, including an e-voucher or a cash refund of the amount previously paid.

For all customers with travel dates after 3rd July and on or before 31st December 2020 who have yet to pay their full balance.

To give customers extra flexibility, we have changed the balance due date for bookings* that take place this year, to just two weeks before their holiday is due to start.

If you decide to cancel your holiday before your new balance due date or if you decide to wait and your travel dates were to be affected by UK public health measures such that your accommodation cannot be provided, you would at that point have a number of options available to you, including an e-voucher or a cash refund of the amount previously paid.

Where can I find the latest guidance from the government?

https://www.gov.uk/coronavirus